Audio/ Video problems: General Things to Try

1.   All videos and downloads have been tested by us using a variety of browsers, over PC and Mac and tested fine.

2.    The video and audio information contained on Functional Medicine University website can be quite large. You need to have a broadband connection (anything other than a modem) and a computer that is 3 years old or newer.
      
3.    These files very likely will not work if you are on a 56k modem connection and even using DSL many files can take a significant amount of time to load /play.

4.    Be patient. Some files can take up to 45 minutes to stream or download.

5.    If still having AV problems and you are using a PC, do a hard boot by completely powering off your computer for a full 30 seconds and then turning it back on.

6.    For any problems, the variables can be large so before contacting us, be sure to try it using a different browser, a different computer or over a different network. Some browser or network security settings may prevent files from streaming or downloading.

7.    If you are using Windows and you are getting a message that Quicktime could not initialize, Quicktime suggests that you go into the properties of Quicktime and either click or unclick the 'compatability' icon.

Streaming Difficulties

1.    Be patient. Some files can take up to 45 minutes to process.

2.    A thin "pre-loader tracking bar" can be seen moving slowly to the right under the video to the right of the play button. This is an indication of how much video has been buffered. Wait a few minutes to make sure that colored bar has moved a to the right before watching the video. 

3.    Try letting the recordings load (hit pause) and walk away and do something else for a while. You can then go back later and watch it after the recording has loaded into the buffer cache. The thin green tracker bar should be all the way to the right.